Reading The Psychology Of The Tenant Through Body Language
Nonverbal language can account for more than 90% of our entire message when conveying our thoughts and feelings regarding anything. Observing someone's actual body language and listening to how they talk reveals a lot about what they truly believe. When used appropriately, this sort of knowledge may help landlords locate and keep trustworthy tenants.
Reading body language to see who you’re dealing with
The precise figures for communication breakdown are widely debated, but the common consensus is that the actual words you pick make up the smallest piece of the communication pie. The usage of vocal characteristics such as tone, pace, and inflection is more than five times the size of the 'word choice' slice. Nonverbal aspects such as posture, facial expressions, and gestures account for the majority of how your message is transmitted, accounting for somewhat more than half of the total.
You may use this reasoning to gain a deeper understanding of existing or potential renters, as well as what they are truly thinking.
To spot an angry or hostile individual, look for a grinning face and arrogant stride. They will most likely turn away from you and avoid eye contact. To tell the difference between an angry and an arrogant renter, listen for variations in tone. Allow these people to feel in command by remaining cool and allowing them to lead the conversation. Before going on, make careful to restate their demands to guarantee understanding. This helps them know they are being heard, which makes them feel important and in command.
Shy people frequently demonstrate their lack of confidence by refusing to shake hands, being unable to maintain direct eye contact, and erecting an outward barrier, such as crossed arms or an item placed in front of them. You may reassure a timid individual by asking them what they need in their house to feel at ease.
When someone is at ease and ready to talk, they will generally stand upright, create good eye contact, and tilt their body slightly toward you. They'll be more likely to extend their hand for a handshake and talk with sincerity. You should act in the same manner as this individual, stating what you mean and being open to and receptive of their criticisms.
Landlords will benefit from interpreting body language.
Vetting prospective renters is usually a nerve-racking process that involves a certain amount of luck. This is an excellent time to begin examining body language. You may discover not only about the personality of possible renters viewing your home and how they may be to work with but also about what they truly think of your house - regardless of what they say.
If they fail to establish eye contact with you and their voice fades off when you inquire about their references or reason for relocating, it may be enough to convince you to keep looking for a new renter!
An inclination to lift one's brows suggests curiosity. Look for this and take notice of what you're saying or showing them at the moment, then make a big deal about it in subsequent viewings.
If you show someone a restroom that clearly needs retiling and they bite their lower lip, this indicates uneasiness or reluctance. Ask them what they think about the bathroom to elicit input, and then show them the finest place in the home to comfort them.
This sort of important contact may assist teach you about what your property lacks, as well as what amenities and upgrades you could explore to retain renters on-lease for a longer period of time.
Improving tenant relations while protecting your financial flow
Body language reading may help you attract a fantastic renter and have a deeper understanding of how your home is regarded. It's also helpful in maintaining a long-term connection (and lease) with current renters. BivocalBirds Property Management employs these strategies to deliver excellent customer service to both landlords and tenants.